The Awesomeness of Travelocity

[Zach Matthews]

So I booked my trip to Denver for the Retailer Show through Travelocity.  I did real well.  I paid $575 all told for round trip airfare and three nights in an Embassy Suites in Downtown Denver.  Last year I paid almost that much just to stay in the infamous Comfort Inn with the hooker’s ditty bag in the closet.

But I knew there had to be a catch, and I just found it.  I got my airline confirmation.  I had booked my flight out to sit in seat 13C up in the front of the plane.  Sometime between July and now, Delta decided they needed to cram a few more warm bodies into their biggest planes.  When the airplane got reassigned, apparently, I got bumped to seat 44C – all the way in the back.

I called Travelocity and was put on hold for ten minutes.  So I called Delta Airlines.  

Let me give you a little summary:

Delta Chandrashakaan: F–k you, come again!

Me: Right.

[jeff s]

Zach,
Delta’s customer service guy Veejay, is not the best bet.

[mark s]

Just have a couple of cocktails and enjoy the fact that you saved money, that’s usually what I do.

Always the option of also trying to get an exit row the day of, or stop by the airport the night before and check in (you can’t usually pick exit rows online).

[Cameron Mortenson]

The experience of flying on a plane now a days is no more than getting from Point A to Point B.

[Mike Anderson]

Zach do me a favor at the show and check out the Mangrove waterproof gear bag. Should be in booth 349. I’d like to know if its worthy of a camera boat bag.

[Zach Matthews]

I am currently playing Delta Roulette with the online booking seat thingie.

[Tim Pommer]

Stop crying.

[Zach Matthews]

Tim are you still driving the U-Haul to Denver?

[Carter Simcoe]

They haven’t strung velvet rope around a seat for you?

[Zach Matthews]

Glad to see they turned the power back on Carter.

[Carter Simcoe]

I got it back late tues but it’s still off across the street.

[mtnman2888]

I must say that i laughed quite a bit when reading your first post. That is definitely a good savings though. Have fun at the show!

[Bob Riggins]

Welcome to the world of modern air travel.  I have become resigned to the fact that I am going to be miserable for the duration of the travel, and at some point will miss a connection or have a flight cancelled.  Be thankful you have a seat.  I heard that the new planes will be equiped with cattle pens.

PS: have you tried going on line and changing your seat.  My wife does it all the time, but I don’t know how she does it.

[Zach Matthews]

Actually, Bob, that is working out for me.

[Andrew Wright]

If there is one company that stands out in my mind as the absolute worst customer service, it would have to be Delta. Hands down. But the airline industry as a whole seems to struggle in this department. Either way, sounds like you got it handled. Have a good trip man.

[andrew brown]

Next time ask for a Squishy with your delta booking.

Although next time I head west with my skis and fishing gear,

[chris zando]

Check out a website called insidetrip.com that gives useful ratings on individual flights and tips on how to ease the pain.

Just remember that cheap airfare is like going to Sam’s Club……..it ain’t going to be pretty but get you through.

[Gary Grossman]

Here’s some info on seating.

[Abe Mathews]

I travel occasionally from work, and pretty much have to fly Delta.

[Gary Grossman]

Well you’re right about Delta service being much worse than it used to be, but it’s all relative.

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