I agree about CS Zach! I’m always relieved to hear an American accent when I have to call…
Those collars do work great. I started my Lab out on one when he was about 8 months. I kept it on 2 and only had to go to 4 one time. He would see our neighbor’s dog and nothing would stop him from running away with that dog. The fourth setting did an outstanding job of stopping him. I haven’t had to use it in over a year now and he stays in the yard when we let him out. The collar helped but he is a Lab so I swear he just understands what I’m saying.
Now that I think of it one of the prongs on my charger is broken I need to call them and get it replaced.