Crap!
- This topic has 18 replies, 8 voices, and was last updated Nov 10, 2008 at 2:07 am by
.
-
Posts
-
So I sat down to tie a few flies tonight and the unthinkable happened. Half way into the first fly, the tip of the jaws on my vise snapped clean off. I was not misusing the vise in any way. I was tying on a #18 hook, and I was applying very minimal pressure. The vise is a Renzetti that I have tied on for 3 years without issue until today, but now the jaws are clearly cashed.
I guess what I am trying to figure out is how much of a hassle this is going to be to get fixed. First off, have any of you ever experienced similar problems? If so, were you able to return it, or did you have to buy new jaws or a new vise? Also, if you did return it, did you do so at the shop where you bought it, or did you have to send it back to Renzetti? Not that I have any control over this, but I really need a quick fix as I have a lot of tying to do for some upcoming trips.
I know that out of all of you experienced tiers out there, someone has to have some good advice. Any help would be appreciated.
Yeah, I am pretty sure I am not OK with my lack of a vise right now.
Dusty,
I bought it a my local fly shop here in Atlanta.There went that idea! I’ve worked in the fly shop in BassPro and at Orvis, and if you had bought it at either of those, I would be able to make some suggestions, but now, if I were you, I would just walk in there being as nice as you can be and see how good their customer service is?
BTW, is the fly shop named hawk something or something hawk?
D.Crisis averted. Went by the fly shop after work today and they let me buy a pair of replacement jaws off of one of the vises they had in stock. They are going to call Renzetti tomorrow and if they will take the jaws back, the shop said they would give me my money back. At the very least
I will see what I can do…I don’t think my flies would be much to look at, but I know for a fact that my photography would make most folks on this board cringe. I will try and post a couple at some point if I can figure out which way to point the camera.
Yes please, more…
I sing the praises of my Travler and I have a mate who has had one for 20 odd years, it still looks new…
I need the “skinny”, so to say…
Ok, Mike. I will finally tell you what you want to hear. I was trying to give Renzetti a chance to respond to my letter before I threw them under the bus, but their customer service is sub-optimal at best.
Basically what happened is that I took the vise back to the fly shop and the shop did everything they could for me. They allowed me to purchase another set of jaws while they sent the broken ones back, and said they would give me my money back as soon as Renzetti reimbursed them. Well, that never happened. What did happen was that Renzetti called the shop and said that the broken jaws were “clearly a product of misuse.”
This was frustrating to me because 1) the vise had failed and they were refusing to correct the issue and 2) they were blaming me for it. So, I wrote them a letter explaining my frustration and telling them that I felt that there had been a misunderstanding and wanted to give them a chance to get it right…..They never responded. Not a phone call. Not an e-mail. Nothing.
I am not the kind of person who tries to get something for free. If the vise had broken due to my misuse, I would have simply purchased the replacement parts without even trying to send it back. But in this case, I felt that Renzetti really should stand behind their product and correct a problem that was the result of a defect. The fact that they refused to do so indicates to me that they do not stand behind their product. I do not intend to be malicious by posting this, but I do feel that the public has the right to know when a company operates in this way.
Not surprised…
A friend of mine is a Renzetti dealer. He sells not only their vises but the rod lathe. He related a customer service nightmare involving a product materials change on the rod lathe that’s left him with an extremely POed customer who is out a pile of money for a lathe that won’t work more than 30 seconds at a stretch. When I was looking at buying a Traveler from him, he suggested that I take into account that in his experience, Renzetti will not stand behind their products, and will blame their customers for design or construction defects that crop up.
Hence why I’m tying on the Peak now, and was considering everything but the Traveler to replace it.
Quote:Ok, Mike. I will finally tell you what you want to hear. I was trying to give Renzetti a chance to respond to my letter before I threw them under the bus, but their customer service is sub-optimal at best.”I had the same experiences too, I sold my Renzetti on Ebay and never looked back.
I love my Renzetti and sing it praises, however, this is stop.
Zach it would be great to get a responce from the company.
I think Mike Anderson has the Presentation 3 or 4000 , and he has been through 2 or 3 sets of jaws on it in less than a year. I am pretty sure that Renzetti replaced the jaws.
I have been tying on a traveler for 11 years with perfect service. I am going to upgrade as soon as I get home. I believe my local shop has my new one waiting on me.
- You must be logged in to reply to this topic.