All of my experiences with Simms have been nothing, but great! If you really want a reply fast you should try calling them. Nothing takes care of a problem faster then taking to someone directly about it. Let me know if you need the number as have it some where in my files.
Glad to hear the phone number worked out for you! I have gotten to know a few of the people who work at Simms this past year and I know the pride they take in their customer service. Let me know if you need help with any other fishing companies. I have tons of contact numbers!