Awesome customer service!!

[Joel Thompson]

Hi All!

I just wanted to tell you all about some great customer service I just got from Winston rod company. I broke my BIIx the other night fishing streamers. I sent Winston an email about it over the weekend and got a reply back from Mike Callahan in repairs at 5:30am on Monday morning telling me what to do with the rod. Today (Tuesday) I received a loaner BIIx via UPS!!! Now if that isn’t awesome customer service I don’t know what is!!

Winston will definitely get more business from me!

Joel

[Steve K.]

The hooked this brotha up as well. I cracked a ferrule on my LT5 and they replaced the section for $25 bucks (I wasn’t the original owner). They’ve got my business for awhile.

[Mike Cline]

Joel,

We’re in Twin Bridges tomorrow and plan to take the Winston factory tour.

[Joel Thompson]

Mike I would really look into the BIIx 6wt since you like chucking the streamers. I have been very happy with mine. I would also take a hard look at the new BIImx. From the guys I have talked to that have got a chance to cast it it sounds like a sweet rod!

I look forward to your report tomorrow to hear about your tour.

Joel

[anonymous]

I’ll second Joel on the BIIX 6wt.

[none]

Good for you Joel!

I do think these kind of service should be done with rods of this price range. But I even think it should be done at ANY price range. Simply because a happy customer is worth a heck lot more than an angry customer.

I sold my Sage RPL+ #6 rod several years ago and this year I bought a Sage Z-axis #6 rod. The saltwwater version because I want to use it for light saltwater rod too.I like the softer tip of this rod making shorter casts a bit eaiser than the pure fast rods like the RPL+.

Jay

[Mike Cline]

Mike I would really look into the BIIx 6wt since you like chucking the streamers. I have been very happy with mine. I would also take a hard look at the new BIImx. From the guys I have talked to that have got a chance to cast it it sounds like a sweet rod!

I look forward to your report tomorrow to hear about your tour.

Joel

A 6wgt BIIx is definitely on my short list.  I cast one today–what a perfect streamer rod.  In my current consulting job, I get to visit a fair number of “Manufacturing” companies. R.L. Winston was my first big name rod maker.  The factory isn’t a factory at all. What it is is a home for a very dedicated bunch of rod making men and women who are really good at what they do.  They demand quality at every step of the process.  This is not an “assembly line” business.  I had the opportunity to briefly discuss the “Warranty Repair” business with them and every repair job is really a custom rebuild.  Although I can’t compare this “Factory” to other big name rod factories, I left today knowing that an R. L Winston rod is really a quality piece of work, no matter how well it preforms against other rods.

[Mark Landerman]

Mike I would really look into the BIIx 6wt since you like chucking the streamers.

Joel

:-[

I thought I knew you.

[Joel Thompson]

Hippie, I think every rod line has a strong one in their series. The BIIx 6wt is that rod in my opinion. I too am not a big fan of the 5wt but I would rather wrestle a Grizzly than give my 6wt away.

Joel

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